Refund policy

NOTE: All returns are refunded via store credit in the form of a DUO apparel E-Gift Card. All items with prices ending in $  .96, .97, and .98 are considered Final Sale and cannot be returned for store credit.

Clothing Return Policy

We accept clothing returns up to 15 days after delivery of your order so long as the clothes are unworn, show no signs of wear, and are returned in their original packaging along with the original packing slip. Duo apparel is not responsible for your returned shipping costs.

All Hats are Final Sale

Damages

Damaged, defective, or incorrect items must be reported within 2 days of delivery. Should you receive a damaged item, please take a photo of the item which clearly displays the damage and email the photo to our Customer Care team info@Duoapparel.co along with a description of the damaged item and your Order Number. Once we receive your email and assess the damage, we will be in contact with you to determine the needed outcome.(Note: If such items are not reported in a timely fashion, we will not issue store credit.

Returned to Sender & Refused Packages

This can happen if 1) an address is invalid or missing information 2) the carrier is unable to deliver your package 3) the order is refused by the customer at the time of delivery. Returned to sender or refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge. We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. Instead, please use the E-Gift Card to place a new order using the correct address. Keep in mind that we do not guarantee your items will be in-stock at the time of your reorder.

Exchanges

Because we can not guarantee your desired style/size you will be in stock by the time your returned items come back to the Distribution Center, we are unable to accommodate exchanges by mail. Instead, we welcome you to return your item(s) in accordance with our Return policy and repurchase the item(s) in your desired size or style once your store credit is issued.

Send your package to:

Dallas Under One LLC,

PO Box 225374

Dallas, TX 75222

Store Credit

Store credit in the form of a DUO Apparel E-Gift Card will be issued for your return item(s) once your package is received and processed at our Distribution Center. Please allow up to 5-7 business days for our Returns Department to process your return once delivered. Your E-Gift Card covers the purchase price of each item and tax, if applicable. DUO Apparel does not issue store credit for the original shipping charges.